Policies
Exchanges
All items bought from Enthenio can be exchanged within 7 days of purchase by simply contacting our support team. Upon receiving your details, we will swiftly prepare your replacement package and have it shipped directly to your location.

It is important to ensure that the rider collects there placement package from your end before delivering the new items. Please securely pack the products in a shopper bag and hand them over to the rider for a seamless process.

How to Initiate the exchange process? 🤔
Please feel free to reach out to us via email or our social media channels with your preferred exchange option, and our dedicated team will provide you with prompt assistance and guide you through the entire exchange process seamlessly

Anticipated Timeline for Exchange Delivery
Our team typically processes exchange packages weekly, ensuring efficient handling of your request. Anticipate the arrival of your exchange parcel at your specified destination within a week’s time.

Enthenio Warehousing Address
139-P Model town Lahore.

Return Policy
All products purchased from Enthenio are eligible for exchanges within 7 days of purchase under the following conditions:
1) The item(s) is/are faulty, damaged, or defective upon delivery.
2)The item(s) do not match the original product specifications or differ from the purchased product.
If you wish to raise a dispute, please notify us within 3days of delivery by reaching out to us at (info@enthenio.com) or via Instagram (@enthenioaccoutre).
At Enthenio, we handle each dispute on a case-by-case basis and strive for fairness for all parties involved.

Please note that certain scenarios make it difficult forus to process returns and exchanges, including but not limited to the following: 💡
1) Exchange requests made outside the specified time frame.
2) Products damaged due to use.
3) Products that have been tampered with.
4) Size issues caused by customers.
‍Kindly be informed that Enthenio does not offer refunds or a money-back guarantee on purchased items.

SHIPPING POLICY
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What Is the delivery timing?
At our company, we aim to deliver your order within 3-4 business days from the date of purchase. However, please note that there may be some instances where the delivery may be delayed due to unforeseen circumstances such as public holidays, stock depletion, bad weather conditions, or logistical load on our courier services.

In such cases, we will make every effort to ensure that your package is delivered to you as soon as possible. If you have an urgent order that you need delivered quickly, please contact us on our helpline numbers for swift assistance.

Please note that the shipping time frames mentioned on our website are indicative only and may vary depending on your location and other factors beyond our control. We appreciate your patience and understanding in such situations.

Thank you for choosing our company as your preferred shopping destination. If you have any questions or concerns regarding our shipping time policy, please do not hesitate to contact us.

What are the delivery charges?
Free Shipping: We offer free shipping on all orders above 3500 PKR.
Standard Delivery: A flat rate of 150 PKR is charged for all orders below the free shipping threshold.
Fast Delivery: If you need your order delivered sooner, we offer fast delivery for 250 PKR.

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city and area are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.